Returns and Exchanges - We Stand Behind Our Covers 100%
60 Day Returns and Free Return Shipping*, That's Specquackular!
Duck Covers accepts returns within 60 days of receipt and will pay for your return shipping. All product returns must be new, unused and returned in the original packaging. All returns are subject to inspection prior to processing a refund.
Refunds for merchandise returns will be made within 10 to 14 business days.
All sales are final on custom covers and no returns will be accepted on custom made product. We will replace the cover at our expense if we make a mistake.
NOTE: PROOF OF PURCHASE IS REQUIRED TO VALIDATE YOUR WARRANTY. PLEASE SAVE YOUR RECEIPT.
To file a return with us please Click Here. We will respond within 24 hours.
If we determine that your cover should be returned for review, follow these steps:
- Get a Return Authorization Number from our customer service rep - Click Here to file the return
- Return the cover (freight prepaid) to:
- Flexible Storage Group, 533 Stone Road, Suite C, Benicia, CA 94510.
Clearly mark your Return Authorization Number on your package. We cannot process your package without it.
- We will issue a credit within 5 days upon receiving your cover.
Free return shipping only applies to orders that were shipped to a US location and for orders that were placed on duckcovers.com . Only orders purchased after May 1st 2013 are subject to free prepaid return shipping.