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"In a time where customer service is at best, “just okay” and vendors are continuously making requests for 5-star reviews, it is hard to find authentic and objective reviews for a supplier that truly does a great job. With that said, please consider this review of DuckCovers a review that was unsolicited and representative of a company that is deserving of a great review.
My wife and I work very hard and when we decide to acquire something for our home, we spend a great deal of time looking for products that will last and bring value to our family. We purchased some patio furniture for family events and wanted to make sure the furniture has protection from our less than perfect weather here in Illinois. We spent time doing our due diligence trying to find covers that would last more than a season and fit our furniture well. In the end, we really could not find off the shelf covers that met our needs.
With solid on-line reviews for off their shelf products, I decided to reach out to DuckCovers and get pricing on custom covers that would fit the furniture in groups rather than individually. After sending dimensions and pictures, they were able to provide direction on covers with specific size, material and fasteners to meet our requirements. The time quoted to build and deliver the covers was 4 – 6 weeks, and we went ahead and made the purchase.
In just over 3 weeks, we received the covers (and air bags/pillows to ensure proper run off of rain and snow). Immediately I opened the box and was amazed at the quality of the material, construction and most of all fit.
Every aspect of the construction was thoughtful and well executed. Straps to hold the covers, Velcro to keep things tight, ventilation to ensure everything stayed dry, I truly could not be happier. With everything covered, I felt we were in good shape for the winter.
Two days went by and the Midwest experienced a very significant storm. We had wind gusts of over 65 miles per hour for over 18 hours and unfortunately, I was out of town on business. When I arrived home, I fully expected to see covers that had been torn to shreds (I mean really the covers are 10” X 10” and made of fabric in that wind for that period of time). To my surprise, both of the covers were 100% intact and without and damage. The only issue I had, is one of the covers (held down by Velcro), had loosened up on one side, and the air bag /pillow was gone. I spent about 45 minutes driving around the immediate area hoping it had caught in a tree, but never found it. I suspect it was likely many towns over given the wind we had.
Needing a replacement, I called DuckCovers and let them know what happened. I told them I really felt the covers performed exceptionally well and the wind really caused the issue with the missing pillow. At no time did I ask DuckCovers to cover the cost of the replacement and I was happy to purchase it, (given this was clearly not their fault). Without hesitation, they looked up the order and said a replacement would be going out that day. They apologized for any inconvenience and thanked me for being a customer. I was stunned and said again that this was not their fault. They said “not a problem”. I thanked them for providing such a great product and service and we ended the call.
To anyone considering buying covers to protect their investment, this company is the real deal. We are happy to provide this as a testimony to DuckCovers as our appreciation to a company that provides a great product and exceptional customer service."
Our many thanks,
"I have ordered several custom covers direct from Duck Covers and a few other stock items off the web. These covers are great. They are by far the best patio covers I ever purchased. First, the fit is great, even on the off the shelf items. Second, the product is nothing but quality in terms of material and craftsmanship. We have had a wet fall in the northeast and my furniture has stayed dry even after several hours, even a day of heavy rain. Third, the custom made covers come just as ordered. If you measured it correctly, it is perfect. Fourth, and last, the customer service is prompt and courteous and fair. In ordered a product custom made and they misinterpreted my order. I ordered a cover made of two colors and, partly due to a lack of clarity in my email, the cover came in the wrong material. I emailed the company and the company offered to replace the cover free of charge and told me to keep the incorrect order. In addition, I changed the measurements of the second order without a problem. The second custom made cover, along with two off the shelf Duck Covers and a second custom made Duck Cover for my outdoor cooler, is now protecting my deck furniture on this cold night.
Simply put, a great cover by a great company. I have not found another cover to beat this one and I don't think I will."